Cancellations
If you wish to cancel your order, you must do so prior to dispatch and have received email confirmation from us of the cancellation, in order to receive a full refund.

If your order has already been dispatched, you will incur a return delivery charge of £80.00 per pallet. This will be deducted from any refund due, along with the original delivery charge and restocking charge of 10%.

Returns
Items must be returned within 14 days of receiving your order. Items must be returned unused and in the same condition in which they were received, including all the original packaging. 

A 10% restocking & handling charge of the value of goods applies to all products. This charge will be deducted from the total refund.

Custom orders and sale items are strictly non-refundable.

Return Haulage
To return your product, the return shipping can be arranged by you or by us. If you arrange your own return shipping, goods should be sent to: Red Reclaim, Unit 6 Chris Allsop Industrial Estate, Langar, Nottingham, NG13 9HP.

Approval of the return should be granted by RED Reclaim before returning goods.

If RED Reclaim are arranging the return shipping, the relevant information needs to be emailed to: red.reclaim@yahoo.co.uk

Before return shipping can be booked, the goods need to be in their original packaging, placed on a four-way pallet, and secured. A photo of this needs to be provided to RED Reclaim via email.

Where returns are not due to damage or defect, then you will be responsible for paying the delivery haulage costs and return haulage costs. Where we arrange return shipping, these are charged at £60 (including VAT) per pallet for standard delivery and £80 (including VAT) per pallet for express delivery. All haulage costs incurred will be deducted from the total refund due.

We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Allow 14 days for the refund to be processed from receipt of returned goods.

Items on Sale
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged over the 10% wastage allowance stated in our terms & conditions. If you need to exchange it for the same item, email us at red.reclaim@yahoo.co.uk and send your item to Red Reclaim, Unit 6 Chris Allsop Industrial Estate, Langar, Nottingham, NG13 9HP.

Deposits
All deposits paid are strictly non-refundable.